04.01.2010
How To Tape Customer Service Calls
When you call a company`s customer service line, you often hear the words "this call may be monitored or recorded for quality assurance purposes," at the beginning of the conversation. Large companies routinely record customer service calls to both train their staff and to protect themselves should disputes arise. However, if the... |
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28.12.2009
Kindle Books Outsell Physical Books On Amazon.com
For one day at least, digital books outsold books printed on paper at Amazon.com. The online retailer says on Christmas Day, for the first time ever, customers purchased more Kindle books than physical books.The Kindle, Amazon`s e-reader, was not just a popular item this holiday season, the company says it was “the most gifted item in Amazon`s history.”The Kindle... |
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24.12.2009
FCC Wants More Answers On Verizon Termination Fees
When word got out that Verizon was increasing its contract early termination fees (ETFs) to as high as $350 for its high-end phones, the Federal Communications Commission (FCC) wanted answers. And now that it`s finally gotten a response, at least one Commissioner isn`t happy with what they received. Verizon`s senior vice-president for regulatory affairs, Kathleen... |
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17.12.2009
4 Ways To Avoid Costly Cell Phone Fees
If you`re like most Americans, you`re probably looking to save money any way you can at the moment. One easy way to do that is to switch from your current cell phone plan to a cheaper service. But many people are afraid to switch carriers or plans, for fear of being dinged with an expensive contract "early termination fee (ETF)," which can average $175 dollars, and... |
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17.12.2009
Blackberry Data System Down for Several Hours
It was a case of withdrawal for Blackberry addicts Thursday morning when they turned on their phones and there was no familiar vibrating motion or flashing red light indicating new email. The system was apparently restored, at least in parts of the country, around 10:00 am PST Thursday.Users nationwide reported being unable to access email, though the devices still... |
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14.12.2009
Class Action: MetroPCS`s “Unlimited International Calling” Is Anything But
A class action lawsuit says that wireless provider MetroPCS promises “unlimited international calls” for only $5 per month, but fails to mention that calls to many countries are excluded. The suit accuses MetroPCS of using “bait and switch/deceptive trade practices,” including misleading advertising, to lure customers into signing up for the plan.The suit,... |
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13.12.2009
More Networking Sites Agree To Weed Out NY Sex Offenders
The State of New York has wrung agreements from 13 additional social networking sites, including those owned by Google, Yahoo!, and AOL, to remove New York sex offenders from their sites. The agreements follows New York Attorney General Andrew Cuomo`s announcement in early December that the two largest social networking sites, Facebook and MySpace, had successfully... |
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11.12.2009
Study Sees Little Hope For Rural Internet Users
If you happen to live in a rural area of America, chances are your Internet options are limited. While federal stimulus money has been allocated to expand broadband services to rural areas, a new study suggests rural residents shouldn`t get their hopes up.Analysis of most recent FCC data reveals that about 45 million of the more than 117 million US households have no... |
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10.12.2009
GAO: FCC Needs to Improve Oversight of Wireless Industry
The Federal Communications Commission (FCC) is the primary government agency tasked with overseeing the massive American telecom industry -- and a report released today by the Government Accountability Office (GAO) claims that the FCC is not doing as good a job as it should of protecting consumers.According to the GAO`s survey, "most wireless consumers with problems... |
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10.12.2009
Palm, Sprint Nextel Hit With Class Action Over Data Loss
Palm and Sprint Nextel are the targets of a class action suit that accuses the companies of failing to mitigate flaws in Palm`s webOS network that led to “catastrophic data losses,” while marketing the devices as being able to back up the very data that ended up being wiped out. The lawsuit, filed in federal court in San Francisco, says that a badly-designed data... |
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